2022年11月10日,

組裝宣布與變焦視頻通信的合作,公司,一個行業領先的雲呼叫中心解決方案的提供者。變焦呼叫中心是一個接觸center-as-a-service解決方案,幫助企業提供及時、準確、高度個性化的體驗給客戶。解決方案統一通信和呼叫中心功能組合到一個經驗的便捷性和簡單放大平台。縮放支持客戶服務呼叫中心,幫助台,和許多其他用例使用視頻等渠道,語音、短信、和網絡聊天。“組裝和放大讓用戶有意義的工具,以改善員工的經驗和呼叫中心性能。“組裝是一個支持的操作平台,幫助企業維護特殊客戶的體驗,無論前方有什麼。領先品牌使用組裝的員工和供應商管理能力,能夠優化人員配備決定,獲得可見性性能和生產率,解鎖服務發展的客戶需求的新途徑。結合人力資源管理和呼叫中心解決方案授權支持團隊在正確的時間在正確的位置。這個初始發射,變焦呼叫中心客戶將獲得實時代理,堅持跟蹤,為關鍵盤中操作管理和開放的API。在短期內,更新將包括直觀和可定製的團隊安排,準確、可行的預測,和強大的實時報告。 In one unified dashboard, Assembled consolidates metrics from all support channels so WFMs have a single source of truth. “Zoom Contact Center empowers enterprises to deliver better customer experience by supporting agents to work from anywhere,” says Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center. “When combined with innovative and easy-to-use technologies such as Assembled, Zoom Contact Center enables its users with meaningful tools to improve the employee experience and contact center performance.” “Assembled and Zoom share an ethos of building magical products that deliver happiness. We’re excited to team up with Zoom Contact Center and offer a seamless integration that enables companies to deliver the next generation of customer-centric experiences,” says Ryan Wang, Co-Founder and CEO of Assembled. Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.