Avianca

2023年5月9日

Skift在最近的一次網絡研討會,FLYR實驗室和Avianca加入Skift討論航空公司的商業模式是如何進化跟不上旅客的期望。適應當今現實的挑戰與壓力,AI是啟用步驟改變航空公司商業性能和用戶體驗。FLYR分享最近Skift研討會,AI如何幫助航空公司創建一個連接的客戶體驗,探討航空公司如何使用AI規模數據攝入和分析來創建一個更好的零售生態係統能夠提供端到端的、個性化服務的乘客。在這個網絡研討會:“連接之旅”是觸手可及。除了個性化任何個人旅行者的旅行,通過以客戶為中心的方法中,航空公司可以創建一個視圖連接客戶和了解他們的滿意程度,是多麼重要和必要的產品每個客戶,以及每個交互如何幫助改善整體旅客體驗。願意放棄傳統技術和流程。幾十年前建造係統不能處理現代旅遊業務的規模和複雜性。他們往往是孤立的,這可能導致分散的客戶數據和有限的洞察客戶的行為,他們可能不夠靈活適應不斷變化的市場環境,導致效率低下和錯失的機會。成為一個世界級的零售商。航空公司有機會采取中心舞台,引導旅遊業的數字轉換。 They occupy a unique position in the customer’s journey, with direct access to customers from the moment they start planning their trip; they have strong brand awareness, which can be leveraged to promote and sell additional travel-related products and services; and they have significant financial resources to invest in technology and infrastructure to support their digital retail efforts. Transform organizations through AI. Automation and AI will not only help airlines streamline processes and reduce costs, but also increase total customer revenue and satisfaction. Knowing which data or inputs to use and how to use them is key. With this knowledge, AI can do the rest. AI is everywhere in 2023 — including in a growing number of products and solutions for airlines. But for all the possibilities attributed to AI, it’s not always easy for executives and other decision-makers to understand what they should be deploying, how it affects their current systems and processes, and how it will ultimately affect customers and benefit the bottom line. In a recent webinar, FLYR Labs and Avianca joined Skift to discuss how airline business models have to evolve to keep pace with customer expectations and margin pressures. As legacy technologies are failing to adapt to today’s real-world challenges and volatile environment, AI is enabling a step change in airline commercial performance and customer experience.