2023年7月6日

金融自動化平台獲得啟動幫助推動AI-powered項目和為客戶解決問題,。2023年7月5日發表金融自動化公司斜坡已經獲得了人工intelligence-powered凝聚客戶支持平台,該公司上個月宣布。凝聚使用生成的AI和大型語言模型——在ChatGPT之前開發的到來幫助提取公司的客戶支持數據和應用這些類似的問題在未來,自動準確地解決約60%的門票,斜坡在一份聲明中說。”為AI波拿起,我們的團隊已經注意到的機會增加和改善金融團隊的工作流程,提高效率,”Eric Glyman說坡道的聯合創始人和首席執行官。“我們認為這是正確的時間加倍的隻是利用人工智能的力量對客戶來說,這是最不尋常的團隊,我們所做的業務。”凝聚assisted in improving the New York-based fintech's massive sets of structured and unstructured data so customers can avail themselves of the best software price, the company said. "At Cohere, a lot of our expertise was working with large amounts of unstructured data that we can process and derive enterprise insights and push value towards, and that's kind of the core of our product," Rahul Sengottuvelu co-founder of Cohere, said. "Over time, the product we built was getting these insights out of large data sources from our other customers, including Ramp, and providing value.” Founded in 2020, Cohere has used generative AI and large language models since 2021 to provide accurate and reliable assistance to customer tickets automatically. The firm has attracted over 200 customers and $3.5 million in venture capital from Initialized Capital and other investors, according to the company. The acquisition follows the fintech’s $750 million funding round last year, which highlights Ramp's efforts in bringing innovation to the financial services sector, Glyman said. Though the funding allows Ramp to bring in technologically strong teams and "build a stronger company, really the funding was around the business opportunity and strengthening the value proposition," he said. Ramp was an early customer of Cohere, and adopted large language models to power their customer support. "It felt like a very different approach. It was taking learnings [from] what our agents were saying and not only improving responses but suggesting and getting to the right answer quicker and it fell transformative," Glyman noted. Ramp’s recently launched Ramp Intelligence product suite uses AI for various use cases like autocomplete for accounting categories based on learnings from the customer base to automatically code transactions correctly and speed up month-end close. Also, the fintech’s AI digests contracts on customer’s behalf to detect anomalous language and flag renewal deadline reminders, and its Price Intelligence benchmarks software contract quotes against transaction data — all to give customers the best possible price. The Cohere team is looking for ways to use AI in a safe and controlled way such that customers can audit the outcome, said Yunyu Lin, co-founder of Cohere. Rahul Sengottuvelu and Yunyu Lin (L-R) Permission granted by Ramp/Cohere.io AI to save time and money Around 100 people at Ramp are either building towards, leveraging or working in an AI-related space to offer better customer service, according to Glyman. The fintech aims to make zero-touch expenses so that customers don't need to hold on to the receipt and snap photos. The co-founder said Ramp's primary focus is to save time and money for its customers. "I envision a world in which — just like when you open your Waze app or Google Maps and you know the fastest way to get to a destination — that before renewing, you actually know if there are better prices available," Glyman said. "And we think that the Cohere team and the technology that they have developed is phenomenal truly for taking learnings at scale and information at scale to develop better products that deliver on these goals."