Diagnostikare

2021年4月20日

出版首先,你和你的家人是如何在這些COVID-19時間做什麼?拉斐爾·洛佩茲Schietekat:幸運的是,每個人都很好,包括家庭成員和親密的圓。謝謝你的關心。我們都非常注意衛生措施和預防措施來克服這種情況在國家和全球層麵。告訴我們關於你,你的職業,以及你如何Diagnostikare成立。拉斐爾·洛佩茲Schietekat:我持有學士學位的信息係統工程。以後我工作了超過4年的管理谘詢是在墨西哥和美國。2014年,我去英國攻讀MBA,住在倫敦工作直到2019年在科技服務業。我創辦Diagnostikare早在2018年代中期,和我哥哥一起,醫生羅德裏戈·洛佩茲,為了一個明確的需要時,我們發現在墨西哥獲得初級衛生服務,主要是缺乏預防文化,導致慢性退行性疾病和一個非常高的人口之間的現金支付。Diagnostikare如何創新? Rafael López Schietekat: We developed what we call a binomial model, which combines the use of advanced AI algorithms and exhaustive data processing with qualified health professionals through our digital platform, approaching the patient from prevention and timely care, and not exclusively in a reactive way. How does the coronavirus pandemic affect your business finances? Rafael López Schietekat: We are in one of the few sectors that benefited from the pandemic, although what makes us most proud is to have helped so many people during the peak of it. We were not exempt from being affected since our clients (mostly companies and business partners) were delayed in their payment obligations with all their suppliers, and we were also affected. Did you have to make difficult choices regarding human resources, and what are the lessons learned? Rafael López Schietekat: Thanks to the success we had with our digital health solution, the most difficult moment consisted in the processes of hiring new team members remotely and the subsequent organization to work as a remote team with people we had never met in person. The most important lesson learned was the capacity for resilience, adaptation, and empathy. How did your customer relationship management evolve? Do you use any specific tools to be efficient? Rafael López Schietekat: We haven’t really used any special tools beyond our standard CRM for account management. The most important thing in the relationship with the client has been to position ourselves as an ally and a partner, more than a vendor, very much in line with our value proposition and digital health solution that generates value for all stakeholders, that is, patients (employees) and sponsors (employers). Did you benefit from any government grants, and did that help keep your business afloat? Rafael López Schietekat: Not really, we stayed afloat thanks to a reasonable spending policy, income generated by clients, and the support of our investors. Your final thoughts? Rafael López Schietekat: Something that over a year ago was nice to have in Mexico and Latin America, today it has become a necessity, and what makes us most proud is knowing that every day more users benefit from our digital health service, and we are increasingly becoming our users first touchpoint for any health-related issues. We are developing very interesting and innovative things for this year, and we cannot wait for the population and our business partners to have access to this. Your website?