2022年12月20日

我忘了Freeletics更新日期但£75從我的帳戶,我不能把它弄回來忘記取消Freeletics應用成本£75。攝影:艾麗西婭慢跑/《衛報》忘記取消Freeletics應用成本£75。攝影:艾麗西婭慢跑/《衛報》最後修改02.02美國東部時間2022年12月20日星期二我有權利對自動續訂嗎?一年前我簽署Freeletics,一個練習應用。從那以後,我已經停止使用它,而且,不出所料,忘記了更新日期。沒有發送的提醒通知公司。一旦我發現了£75已經從我的賬戶,我馬上聯係了公司取消,但被告知沒有退款自動續簽。不提醒,更新迫在眉睫似乎不公平。小,通過電子郵件是非常惱人的被這些自動更新,這就是為什麼我從來沒有注冊。第二天,公司堅持,我們取消。據我所知,數字下載了消費者權利法案,給買家的權利,如果他們被證明是錯誤的,等等。然而,他們有自己的獨特的類別下的消費者契約規定,這意味著,在大多數情況下,買家必須放棄對14天冷靜期。 This is usually done by ticking a box confirming that you agree to the terms and conditions. Some firms, including the Freeletics app you bought, allow users to try them out first, and to then cancel for free until 14 days from purchase, but they don’t have to. Freeletics has agreed to refund your £75. It says that where a subscription is bought via the App Store or Google Play App Store, reminders are sent out before the subscription is renewed. “Should there be cases where we think a user should not have been charged for a renewal, we always do our best to make sure that a full refund is granted,” it says, although neither happened in your case. A belated thank you to all the readers who offered to pay the £163 penalty imposed by Thameslink on a South African student for being in a first-class train carriage. CD had paid the fine just prior to publication. Guardian readers are a nice bunch. We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions Topics