Genesys
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相互作用分析是興奮與3 cl合作ogic, the combination of which creates a highly compelling value proposition for any contact center. By taking the information that the 3CLogic solution provides and enhancing it with deep analytics and actionable intelligence, the result is not only a 360 degree view into the voice of the customer but execution guidance in making necessary changes happen,
Genesys’s Customers
See why customers chose Genesys's products and services. Genesys's customers includeCarTrawler,Atom Bank, andVidyo.
We approached Genesys because of its position as industry leader for six years running in the Gartner Magic Quadrant for Contact Centre Infrastructure. Its cloud based Business Edition solution is affordable and removes the need for any extra software. As a customer service solution, we found the agent desktop extremely user friendly for our team...Importantly, we now have the flexibility to scale staff numbers during busy periods, and the data the platform provides to inform account managers is first rate. The Genesys platform allows us to monitor multiple customer care touchpoints, which enables us to optimize our customer service across the contact centre. Overall, the Genesys Business Edition is helping CarTrawler push the envelope of customer service.
Atom Bank operates as a digital banking service provider. It allows customers to open accounts using a mobile application, allows to access financial …
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Vidyo develops Personal Telepresence, enabling HD multi-point videoconferences on tablets and smartphones, PCs and Macs, room systems, gateways that i…
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Servion Global Solutions is an end-to-end customer interaction management (CIM) solutions provider for Contact Centers, enhancing customer interaction…
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Red Hat (NYSE: RHT) is a provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, …
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Amazon Web Services (AWS) is a business unit within Amazon.com that provides an infrastructure platform for businesses in the form of cloud computing.
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Concord builds a blockchain-based system that allows users to easily control their privacy settings with a brand or website. After users create a data…
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Suncorp Group (ASX: SUN) offers a range of financial products and services. It provides general insurance, banking, life insurance, superannuation pro…
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Vivonet is a provider of consumer, operational, and enterprise level cloud-based technology solutions for the hospitality industry. Vivonet solutions …
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Dubai Islamic Bank is an institution that combines traditional Islamic values with technology and innovations that characterize a financial institutio…
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LegalZoom (NASDAQ: LZ) is a provider of online legal solutions for families and small businesses. The company helps customers create legal documents t…
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SK Telecom (KRX: 017670) (NYSE: SKM), part of SK Group, is a South Korea-based mobile telecommunications operator. In addition to its mobile network s…
Concord is a full-scope loan servicer delivering innovative, flexible, and scalable portfolio servicing solutions to meet the demands of loan originat…
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Compare Genesys to Competitors
Enghouse Interactive is contact center technology provider that offers professional services, training, integration, and support. It is based in Phoenix, Arizona.
Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up and running in minutes and have access to call center functionality including IVR, skills-based routing, call conferencing, comprehensive reporting, all in an intuitive web based interface. Talkdesk integrates with CRM systems to deliver real time customer information agents need to improve customer interactions.
Balto provides artificial intelligence-powered live call guidance for contact centers. It delivers critical information on call to help contact center agents overcome objections, answer questions, and reduce handling times. It serves the insurance, healthcare, financial services, and other sectors. It was founded in 2017 and is based in Saint Louis, Missouri.
Observe.ai is an enterprise AI company that leverages deep learning and NLP to automate support workflows. The company empowers call center agents to do their jobs better. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on next steps during the customer call.
Tendfor is a provider of API-based software solutions within the Microsoft 365 cloud topology. It offers a contact center and attendant console capabilities. Its specialties include business anywhere, attendant perfection, dynamic wallboards, interactive statistics portals, and many more. It provides its services to government agencies, municipalities, and enterprises. It was founded in 2013 and is based in Stockholm, Sweden.
Cogito aims to enhance the emotional intelligence of phone workers through behavioral change software. It applies behavioral science through artificial intelligence and machine learning providing in-call guidance helping enterprises improve sales results, and deliver better customer experiences. The company was founded in 2007 and is based in Boston, Massachusetts.
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