Gorgias
Founded Year
2015Stage
Series C | AliveTotal Raised
73.34美元Valuation
$0000Last Raised
$30M | 9 mos agoAbout Gorgias
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-offices. The company allows merchants to manage all of their support from one place. It connects all business apps and communication channels to provide support agents a unified view of their customers, as well as sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales. The company was founded in 2015 and is based in San Francisco, California.
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Research containing Gorgias
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CB Insights Intelligence Analysts have mentioned Gorgias in2 CB Insights research briefs, most recently onFeb 8, 2023.
Expert Collections containing Gorgias
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Gorgias is included in4 Expert Collections,includingE-Commerce.
E-Commerce
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Conference Exhibitors
5,302 items
Customer Service Tech
843 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Retail Tech 100
200 items
The winners of the 2022 CB Insights Retail Tech 100, published March 2022.
LatestGorgiasNews
Apr 12, 2023
On Apr 12, 2023 Argoid, leading provider of AI-powered product recommendations, upsell and cross-sell solutions, announced the one-year milestone of their app. Since launching in April 2022, the Argoid Shopify app has garnered 100+ installs and 5-star ratings, while integrating with top apps in the marketplace like Appmaker, Gorgias, Interakt, Klaviyo, Moengage, Limechat and others. Shopify’s eCommerce platform enables businesses to create and manage online stores, offering various tools and features for customization, marketing, and analytics. It is a highly popular platform with over 1.7 million businesses in more than 175 countries using it to power their eCommerce operations. In addition to its core features, Shopify offers an extensive app store with thousands of apps and integrations that businesses can use to add new functionality to their online stores, covering a wide range of categories, including marketing, sales, shipping, accounting, customer service, and more. — Gokul Muralidharan, CEO, Argoid Argoid’s Shopify app is one of the many apps available on the Shopify app store, providing ecommerce businesses with AI-powered product recommendations and personalization solutions to enhance their sales and revenue. Since launch, Argoid has boosted e-commerce conversion rates by up to 39% within two weeks of deployment for a fashion e-tailer. Argoid’s personalized recommendation engine has also helped businesses earn up to 1200% ROI, garner a CTR boost of up to 92%, and as much as 18% growth in average order value (AOV). With Argoid’s Shopify app, merchants can easily integrate the best-in-class AI engine into their Shopify store and display personalized cross-sell, upsell, and product recommendations, across multiple touchpoints, including the home page, product page, cart page, thank you page, and email. The app also allows merchants to customize the look and feel of the recommendation widgets to match their store’s theme and branding. Argoid’s AI engine analyzes various factors, such as user behavior, preferences, purchase history, browsing patterns, product attributes, and inventory levels, to generate highly relevant and accurate product recommendations that boost conversions, sales, and customer retention. The AI engine also learns and adapts to changing user behavior and market trends to ensure optimal performance and results. HerbsPro, a US-based natural herbal health care supplements store has this to say,, “Great app. Quick and easy to set up, integrates perfectly with our theme. The easiest way to display alternative products, related products, trending products, and best selling products on the website and we’ve had absolutely no issues.” According to Rare Rabbit, a fashion and apparel brand, “Argoid’s powerful AI-driven recommendation engine boosted our sales by 39% for the pages where the product recommendations were enabled. We are happy to partner with Argoid on our conversion rate optimization journey.” Argoid’s Shopify app is accessible and easy to use for eCommerce businesses that are established and have a good amount of monthly traffic. The app offers flexible pricing plans based on the number of monthly orders, and Argoid provides dedicated support and guidance to help merchants get the most out of their personalization strategy. Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.
GorgiasFrequently Asked Questions (FAQ)
When was Gorgias founded?
Gorgias was founded in 2015.
Where is Gorgias's headquarters?
Gorgias's headquarters is located at 34 Harriet St, San Francisco.
What is Gorgias's latest funding round?
Gorgias's latest funding round is Series C.
How much did Gorgias raise?
Gorgias raised a total of $73.34M.
Who are the investors of Gorgias?
Investors of Gorgias include CRV, Alven Capital, Rajeev Dham, Shopify, Transpose Platform and 12 more.
Who are Gorgias's competitors?
Competitors of Gorgias include Zendesk and 6 more.
Compare Gorgias to Competitors
Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, and phones, and turns it into a ticket for support teams and customers to use. It was founded in 2007 and is based in San Francisco, California.
Front is a customer communication platform. The company platform centralizes all conversations in a single place so companies can coordinate responses, comments, and message tracking. It caters its services to travel, logistics, finance, and more industries. It was founded in 2013 and is based in San Francisco, California.
Kustomer is an omnichannel customer management platform for enterprises. It scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver consistent and personalized service and support through a single timeline view. It serves retail, e-commerce, travel, education, and other sectors. The company was founded in 2015 and is based in New York, New York. Kustomer was acquired by Meta.
Gladly provides a cloud-based software customer service platform. It offers contact center representatives with a communication channel platform that spans voice, email, chat, web, and social networks to switch between communication streams from any device. It was founded in 2014 and is based in Millbrae, California.
Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team-including sales, marketing, product, and support. Intercom's products enable communication with customers on your website, inside your web and mobile apps, and by email.
協助AI提供了一個工具,自動化客戶service emails by suggesting the best possible answers based on learning the context of the ticket.
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