iTerum連接

2023年2月23日

分享Frost & Sullivan繼續跟蹤競爭高度激烈的全球呼叫中心外包市場在不斷變化的背景下,數字轉換景觀。客戶服務外包商正在適應這種轉變數字設置為了解決一係列新的挑戰,改善客戶體驗(CX),推動客戶忠誠度。基於最近的分析拉丁美洲(拉丁美洲)呼叫中心市場,Frost & Sullivan承認Iterum與2023年拉丁美洲近岸競爭戰略領導獎。總部在巴拿馬城、巴拿馬、Iterum連接(Iterum)位置在巴拿馬,牙買加,哥倫比亞。它利用cloud-handling和呼叫中心管理解決方案,為客戶提供靈活和可伸縮的原生雲服務。Iterum維護客戶關係在各種行業縱向市場,包括電信、銀行、零售、電子商務、旅遊/酒店,和醫療保健。公司清晰的戰略眼光和執行形式的支柱partner-of-choice地位和可持續未來的增長前景。領導關注,客戶的影響,和正在進行的創業創新突出Iterum實現營收增長的努力和優越的殘雪。首席分析師邁克爾•DeSalles Frost & Sullivan指出的那樣,“未來的連續有遠見的理解,Iterum利用可用的增長機會利用其創始人的近岸市場的經驗和知識,使其能夠實現的目標交付敏捷、創新,為客戶和可伸縮的解決方案。“Iterum是一個積分器和顧問的客戶,為他們提供自定義選項來滿足他們的需求,建議在優化應用程序和第三方係統管理成本,同時最大限度地提高效率。Iterum持續增長、靈活性和簡單性的基礎形式,其核心價值和保持一致的協商方法為客戶定製的解決方案。 Related Posts “Iterum allows enterprises to eliminate costly and inefficient manual processes to enhance CX. The company establishes strong relationships with customers and enables them to empower their workforce, while simultaneously adding value to the organization,” added DeSalles. With its strong overall performance, Iterum earns Frost & Sullivan’s 2023 Latin American Nearshore Competitive Strategy Leadership Award in the CX outsourcing services industry. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction. Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.