2023年5月19日,

Phoenix-based班納健康是中國最大的非營利性衛生係統,操作在亞利桑那州,加州、科羅拉多、內布拉斯加州、內華達州和懷俄明州。對員工加強生活工作,轉向ServiceNow提高合同管理。在2018年之前,班納健康中心主任約瑟夫Heinzman說,“沒有真正的自動化承包”背後的組織。是否帶來一個新的提供者或保護病人護理的新技術,”通常意味著電子表格和很多來回發郵件在這個過程中,”他說。以前他和他的團隊“巨大的成功”在請求完成,部署ServiceNow Heinzman說,他們意識到他們可以為其他目的使用它。“我們已有的工作流引擎,可以建造出來。隻是有意義的利用同樣的技術應用到我們的合同管理係統,”他說。當時,Heinzman說,橫幅衛生法律部門管理每年大約98000的合同。這也是派每年大約有2000新合同的請求。“處理一切在電子郵件不是一個偉大的路要走,”他說。 Senior IT Product Owner Monica Johnson, who worked on the project as a consultant before joining Banner Health full time, says the new system has paid dividends across the organization. Among the key benefits she cites are tracking functions to easily monitor where contracts are in the fulfillment process and automated alerting that helps ensure required forms are completed and signed. The IT and legal teams can use the system’s dashboard to make modifications and crunch contract data. From day one, everything is visible in real time to all of the parties involved. Since the platform “has made contracting a lot more seamless,” it’s also helped Banner Health maintain its position as an industry leader, she adds. “We’re onboarding doctors faster and making it easier for them so we can get them into hospitals and helping our patients,” Johnson says. “I think it has made us a better organization and a better place to work.” We’re onboarding doctors faster and making it easier for them so we can get them into hospitals and helping our patients.” Monica Johnson Senior IT Product Owner, Banner Health Improvements in a ‘Decentralized World’ of Healthcare HR A few years ago, Sanford Health ’s HR department looked a lot like the ones at many other large organizations. Based in Sioux Falls, S.D., the rural health system ’s HR team covered 240 locations across multiple states. Though its HR services were often exemplary, they didn’t always meet high expectations, says David Long, director of Sanford Health’s Employee Service Center and HR operations. “Our HR world was a decentralized world,” Long says, which led to inefficiencies. The other major issue is that Sanford Health’s HR program was typically available only during traditional business hours. “That’s not good enough at a healthcare organization where people are working 24/7.” Long and his team agreed there was room for improvement. “We knew we had to do a better job of providing HR information to our employees when and where they needed it,” he says. “That’s when we decided to use ServiceNow and to go down the path of creating an employee portal.” The portal is an online tool that employees can use to get help with requests and questions across HR and IT, Long says. The platform combines two ServiceNow modules, HR Service Delivery and IT Service Management, and users can access it through a mobile app. “At your desk, on your smartphone, in the middle of the night, on a Saturday or Sunday, it doesn’t matter,” Long says. “You can get information on just about anything.” Meet Healthcare Employees Where They Are Premise Health in Brentwood, Tenn., is using ServiceNow IT Service Management and other platform modules to consolidate and facilitate project management. “For us, it’s about supporting our team members so they can do their best work every day,” says Angela Maternowski, Premise Health’s vice president of service strategy and planning. The organization has done so by making its technology stack easier for employees in two ways. First, Premise Health standardized and simplified workflows to reduce friction and improve efficiencies. Second, Maternowski says, it ensured that incidents and requests “reach the right people and the right teams at the right time.” This helps minimize any potential miscommunication between end users and IT. It also leads to faster resolutions, she says, which improves end-user satisfaction.