2021年4月23日

分享如果你有一個麻煩本周預訂或入住FlySafair飛行,你並不孤單。使用一個主要的航空公司國際航班訂票係統稱為Radixx國際,本周麵臨的技術難題。Radixx國際聲稱這是由於“主要技術事件”,這導致了FlySafair和許多其他航空公司,包括空氣比利時,桃子在日本航空公司,航空公司在智利,天空和空氣在加拿大大型甲板躺椅,體驗在線預訂係統的問題。停機開始在南非時間周三淩晨。FlySafair首席營銷官Kirby戈登說,航空公司是“希望我們將生活在今天的空間。”“The outage has been incredibly frustrating inhibiting our ability to sell any new tickets or make any changes to existing reservations. Fortunately, the systems that manage airport administration are separate so there has been no disruption to operations other than that customers are unable to check-in online and must do so at the airport”. “We wholly appreciate, and share, the frustration that this is causing our loyal customers. Of course, we will do right by our customers and not penalise anyone unable to make any changes while the systems were down," he said. Gordon said the local developers had been working around the clock for the past two days to create a mini booking facility to assist travellers to make bookings for flights departing in the next 24 hours. Travellers can visit the website. "Unfortunately, passengers cannot complete their online check-in at this time. That has to be done at the airport," he said. In a statement on Thursday, Radixx announced that the company is in the process of restoring service to the approximately 20 Radixx airline customers affected by this event. "On April 20, 2021, Radixx noticed unusual activity related to its Radixx Res™ application. An investigation indicated that malware on the Radixx system caused the activity. "Radixx’s highest priority was to identify and contain any issues and to restore service as soon as possible. Based on the investigation to date, Sabre’s systems, including its GDS, Airline IT, SabreSonic passenger service system and Hospitality Solutions systems, were not impacted. "The company also noted its investigation indicates that the Radixx database containing customer information was not compromised in the event. "The company is taking steps to stand up a new Radixx application server environment. The company expects to begin bringing Radixx Res™ customers back online beginning later today, with efforts continuing over the next several days," the statement read.