Servion全球解決方案

2022年12月6日

新聞分享這篇文章分享這篇文章提供的全球呼叫中心分析市場預計將在2030年達到58.1億美元的行業已經目睹了增加在發展中國家和發達地區采用。這是作戰部隊進行最小化,提高企業的效率。北美占很大份額在2021年由於更大的行業,如醫療、分析解決方案的需求BFSI,和電信。越來越滲透的電子商務平台和加強零售部門進一步促進這些解決方案的采用。中小企業在該地區越來越多地投資於呼叫中心分析解決方案,擴大客戶群,提供增強的客戶服務。這個行業是由等因素增加了使用的創新技術,如機器學習,人工智能等等。另外,有一個必須為客戶實現和改善客戶體驗,這也進一步導致了增加呼叫中心分析解決方案的采用。盡管如此,等因素實現時間以及係統抑製行業增長的成本。此外,采用基於雲的解決方案和動態的增加客戶需求強勁的自助服務交互預計將為該行業提供機會。呼叫中心市場分析強調了服務細分市場預計將在預測期增長最快的部分。 On-premises accounted for the largest revenue share, owing to improved data quality and reduced data entry offered by on-premise-based contact center analytics as compared to cloud-based promote its adoption among organizations By end-use industry, IT & telecom is expected to account for a considerable market share in the industry. Contact center analytics solutions are widely used in the IT and telecom industry due to their comprehensive business process automation capabilities North America region will lead the global market by 2030. Owing to increase in adoption of automated services among businesses, along with improved operational efficiency, enhanced productivity levels, and business outcomes. The global market is highly competitive owing to the existence of large industry players with global presence including Cisco Systems Inc., Servion Global Solutions, Five9, Genesys, Genpact Limited, Mitel Networks Corporation, Oracle Corporation Key Topics Covered: