Teneo

2023年7月12日

人工解決方案國際AB結婚,2023年7月12日10點CET(中央東部東京)人工解決方案,Teneo的創造者,一個高級會話AI平台,激動地宣布OpenQuestion 1.1的發布。這個最新版本的創新IVR-solution將徹底改變聯係中心與客戶互動的方式,實現在不到60天內,提供更及時、更高效的客戶服務經驗,通過加強與生成Pretrained變壓器(GPT)的集成。OpenQuestion 1.1中,可以在www.teneo.ai,附帶了大量新特性和改進,所有旨在提高客戶體驗,並為企業提供更多的控製和定製選項。關鍵更新OpenQuestion 1.1包括:增強GPT集成:OpenQuestion 1.1進一步發展連接器GPT並行化不同的調用服務。這樣可以減少延遲和確保客戶不必等待響應,提供了一個平滑和更高效的客戶服務經驗。這是一個很大的進步在會話IVR領域,提供實時、智能響應客戶查詢。GPT成本儀表板:新的儀表板提供了一個現成的視圖使用開放AI GPT的成本模型。這種透明度是至關重要的,因為它允許企業有效地管理和控製他們的費用,確保使用先進的人工智能與語音機器人是具有成本效益的解決方案。亞馬遜連接集成:OpenQuestion現在可以連接到亞馬遜與全新的連接器,連接呼叫中心平台企業可以使用的範圍擴大到與他們的顧客交流。這種集成允許企業利用的力量OpenQuestion´s功能在亞馬遜連接環境中。 Improved Authentication Flows: New example flows for handling Authentication in the Base Solution provide a more seamless and secure user experience. This ensures that customer interactions remain secure while still being user-friendly. Customizable Handover Reasons: Businesses can now customize the handover reason to the contact center agent, providing more context and improving the handover process. This feature ensures a seamless transition from the Teneo chatbot to a human agent when necessary, improving the overall customer experience. The implementation package has been updated with all the new additions, ensuring that partners and clients have the most up-to-date information for implementing their use cases. "We're very happy with all the updates we've made in OpenQuestion 1.1," said Joaquim Bargalló , Director of Customer Success at Artificial Solutions. "These improvements were implemented by dedicatedly listening to the feedback from partners and clients, and incorporating changes that genuinely cater to their requirements.” For further information, please contact: Daniel Ericsson, Chief Innovation and Customer Success Officer, Artificial Solutions About Teneo.ai Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base. Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – OpenQuestion. The solution is based on our award-winning SaaS-platform Teneo. Which runs across 86 languages and dialects and is fully integrated with call center and contact center systems. Teneo.ai, Teneo and OpenQuestion are registered brands by Artificial Solutions. With love from Teneo.ai, a brand from Artificial Solutions. Learn more at www.teneo.ai .