2023年7月4日,

為什麼Twilio的CustomerAI為Flex客戶為什麼Twilio極大地提高運營效率,驅動實時的客戶互動平台,個性化的經驗對於今天的領先品牌,和幀AI,下一代AI-driven平台客戶情報,今天宣布建立合作夥伴關係,利用人工智能來增強客戶參與為什麼Twilio Flex內交貨。的幫助下幀艾未未的平台,為什麼Twilio Flex(基於雲計算的數字接觸解決方案個性化交互聯係中心,銷售,和應用內禮賓)能夠為決策者提供重要的見解和建議來優化他們的呼叫中心業務,進而提高客戶體驗。“我們與為什麼Twilio的CustomerAI將使集成呼叫中心領導人迅速找出降低成本的機會,建立更有價值的客戶關係,並使他們的數據的組織力量倍增器。“這個關鍵夥伴關係遵循為什麼Twilio CustomerAI最近宣布的消息。的力量CustomerAI夫婦大型語言模型(llm)和豐富的客戶數據,充滿為什麼Twilio Flex,企業可以更好地了解和見解提供更深層次的價值給客戶,建議和上下文共享整個平台。通過合作,為什麼Twilio和幀AI將加強AI的見解如何將呼叫中心經驗。Flex框架AI將使客戶利用自然語言處理(NLP)和自然語言理解(NLU)分析客戶意圖和案例建立和監測報告和嚴重程度做出重要的決定。這個平台也可以生成人工智能應用於總結病例和分享推薦。例如,公司將能夠訓練模型定義、識別和分類客戶意圖他們感興趣的監控。一旦部署人工智能模型,企業將獲得報告在Flex監控高層意圖,話題,總成本和建議如何改善通過重新分配代理或更新代表培訓。一旦啟動,此功能將使呼叫中心管理人員理解和行動至關重要的反饋和聯係中心內發生的商業智能。 The solution utilizes AI to uncover and summarize emerging themes that predict key metrics, allowing CX leaders to better allocate resourcing and product decisions that drive measurable business outcomes. “Contact centers are the eyes and ears of an enterprise, but the data they generate is undervalued and underutilized,” said George Davis , CEO of Frame AI. “Our integration with Twilio’s CustomerAI will allow contact center leaders to rapidly identify opportunities to reduce costs, build more valuable customer relationships, and make their data a force multiplier for the rest of their organization.” Related Posts “The contact center experience is one of the most important touch points for businesses. If you are not personalizing these experiences you are likely losing customers. Over half of customers say they will become repeat customers after a personalized experience, a 7% increase year over year, according to Twililo’s recent State of Personalization Report,” said Meera Vaidyanathan, VP of Product, Twilio Flex. “Customers’ expectations are skyrocketing while businesses are needing to cut costs. Decision makers across industries are looking for ways to do more with less. Flex and Frame AI can enable contact center managers to drive down costs for operation while also improving the end-to-end experience for consumers. This is our vision for CustomerAI, to transform businesses’ customer relationships and unlock their full potential.” Twilio and Frame AI are committed to building AI safely and responsibly. Twilio builds privacy and security by design into its product development lifecycle and will ensure companies have full transparency and control of the data that informs AI-powered interactions with their customers. Close ties and a strong mission alignment have existed between Twilio and Frame AI since 2022, when Twilio Ventures invested in Frame AI’s Series A extension round. Twilio Ventures is a $50M fund investing in companies building tomorrow’s solutions for developers and customer engagement applications.