2022年5月31日

維多利亞州政府采用Salesforce進行工資補貼撥款改革Justin Hendry在2022年5月31日11:45AM用一個係統取代12個現有的撥款管理係統。麵對疫情期間快速發放工資補貼的需求，維多利亞州政府使用一個Salesforce平台取代了12個獨立的補助金管理係統。在政府在2020-21年預算中撥出6.194億美元以幫助求職者重返勞動力市場後，維多利亞州在畢馬威的協助下交付了該平台。這個被稱為“Vantage”的單一平台用於向雇主提供最高2萬美元的補助金，以雇用某些類型的求職者，無論是兼職還是全職，為期12個月。今年4月，喬布斯維多利亞公司的技術總監史蒂文·瑞安在悉尼舉行的Salesforce世界巡回賽上表示，該平台首次提供了“所有事物的單一視圖”。他說:“如果你考慮一項撥款，它就是從最初的申請、評估、批準、撥款執行和支付的生命周期。”“在整個生命周期中，我們一直在使用公共部門雲。我們在那裏有Vlocity，整個撥款管理數據模型都是基於它構建的。”畢馬威的Salesforce能力全國主管亞曆克斯·莫雷諾(Alex Moreno)的團隊參與了該項目，他補充說，“支付的全麵集成”也已內置。他說:“因此，我們有了端到端的申請流程，直到資金分散到銀行賬戶。” From 12 to one Ryan said that when Jobs Victoria first launched prior the pandemic, the experience was “disjointed” for the user, which subsequently led to a lot of inefficiencies for government. He said that included “a lot of manual handling of data, a lot of transfer of data, and all the checks and balances that go into place for that”. With a significant increase in the number of job seekers, Jobs Victoria needed efficiencies in order to get through grant applications faster. “We drove out of two key principles. Firstly, take no-one backwards... and get it all in system,” Ryan said, adding that that was achieved by getting down to one system. “For example, through those 12 systems, we know that at least four of the systems in there [were] about data manipulation, cleansing and data, so that we’ve got that integrity. “A key part of [grants] is getting money out to applications, but doing it securely with the right level of integrity and credibility that you need in an environment like this. “So, stripping those four out, by getting rid of data cleansing and manipulation, that’s about a one-person effort... that we can put into grant application assessments, which helps speed that process.” Next steps Victoria Department of Jobs, Precincts and Regions technology and insights executive director Brad Petry said that with the team close to finishing off work on the grants process, Jobs Victoria is now looking ahead. “We’ve got some really exciting products that we’re going to put on top of Vantage over the next few months,” he said. “The first one will be our advocates' application,” which will give Jobs Victoria advocates “an interface on an iPad [that] they can [use to] talk to job seekers.” Advocates assist job seekers to find information, and can connect them with work, skills training, career counselling or other mentoring opportunities. In addition to new features that improve the platform, Petry considers integration the “next stage” for Vantage. “We’ve sort of ticked the first box. Yes, you’ve built the capability, you’ve got the platform up and running, and you’re getting things running end-to-end. “But now, we think that the value is going to come from our ability to layer all of those things together and really integrate all of those journeys and interactions with our customer groups. “So, if a job seeker registers for our online matching platform, but also speaks to a career counsellor and then gets a job, we want to be able to see that journey... and give them the next best action. “There’s a whole range of different things that we can do with [Vantage].” Jobs Victoria is also considering how it might apply native artificial intelligence features such as Einstein to fraud detection and queuing management, for example. “Because the foundation is there, it’s built in a scalable way, we’ve thought about the data model from the beginning, [Jobs Victoria] can now start to layer on AI and analytics in an intelligent way, and without having to refactor and rebuild or change your data model,” Moreno added. “That’s been something that’s always been on the roadmap, but we’re doing it in a logical sequence, to build the foundation and go fast, then go fancy.”