2023年3月16日

公司在2022年認識到他們的司機比前幾年。這是根據WorkHound年度趨勢報告顯示,有史以來第一次,讚美是主要類別有顯著的積極的反饋。報告,旨在幫助企業了解行業從車手角度,識別和解決實時問題才成為文化或保留問題,在13個主題特點積極和消極情緒,包括讚美人,設備,通信,支付,物流、未分類的,英裏,回家一次,培訓、安全、福利和COVID-19。32600匿名調查司機,分享積極的反饋100%讚美類別,其中包括諸如消息的感激之情。”後發現,讚美了一個主題,我和其他一些人在我們的團隊,和審計結果回去了,他們站在正確的。可以是人性關注消極而打折積極,“WorkHound傑羅姆高級客戶成功經理你說在最近的一次研討會,討論了數據驅動工作滿意度以及如何好好利用它。“稍微深入地挖掘,與這些司機的對話——這些信息的來源,我們學到的是,他們並不感到驚訝。一個司機告訴我們它基本上是給你想要的回報。司機通常很公正,尊重人願意讚美別人的努力,因為他們想要感激自己的貢獻。“作為回報,42%的反饋關於主題的人是積極的,你說聯係到司機非常願意讚美他們工作的人——從司機經理人們在商店裏工作平台。 Another standout statistic from the data that You found surprising was home time. The category had a higher positive percentage in 2022 compared to previous years at 31%. That can be attributed to a benefits-plus strategy, said WorkHound CEO Max Farrell. “We’re reaching a point within the industry, and really the modern workplace in North America, of where companies need to be offering benefits plus: health, dental, 401k. In this day and age, they're table stakes; people are expecting that the differentiating factor is going to be what else you bring to the table to help people be their full selves, not just in the walls of the workplace, but also outside of them,” Farrell said. “Looking at data like this, we can see that these benefits really do make a difference in the lives of drivers but also the staff, and those kinds of changes are the things that will drive both recruitment and retention.” He said it could be things like mental health or family planning packages. You said some of the carriers he works with closely have things like employee-assistance programs, and these types of additional benefits help increase driver satisfaction. But despite the positives in the report, overall driver satisfaction dropped slightly from an average of 6.70 in 2021 to 6.56 in 2022 (on a scale of one to 10). This is still higher than the 2020 score, which was an average of 6.39. Much of the cause behind that drop, You said, is because of macroeconomic factors: ongoing supply chain issues, changes in customer spending habits, inflation, spot rates, etc. And the negative themes in the report mirror those conditions. “All of this plays into trucking, so it stands to reason that a lot of this came up in the driver feedback and correlates with a lot of what carriers have seen as well,” You said. “It's a situation where carriers can be stuck between a rock and a hard place because of external factors. We understand how difficult it is for carriers to not only have to focus on solving or addressing the root of the issue but also dealing with the effects that trickle down to the drivers.” The top negative themes of the report for 2022 were communication (63% negative feedback), pay (59% negative feedback) and logistics (58% negative feedback). You said this kind of feedback often pointed to complex pay, unclear training and other issues that made drivers’ jobs harder than they should be.