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Observe.ai

observe.ai

成立一年

2017

階段

C係列 |活著

總了

213.12美元

最後提出了

125美元 7 MOS前

關於Observe.ai

Observe.aiis an enterprise AI company that leverages deep learning and NLP to automate support workflows. The company empowers call center agents to do their jobs better. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on next steps during the customer call.

總部的位置

市場街595號1130號套房

舊金山,加州,94105年,

美國

628-238-5683

Observe.ai產品視頻

包含observer .ai的esp

ESP矩陣利用數據和分析師的洞察力來識別特定技術領域的領先公司並對其進行排名。

執行力量 市場的力量 領袖 高飛的人 佼佼者 挑戰者號
新興科技/ ERP

員工敬業度管理工具有助於提高客戶服務員工敬業度,以幫助組織實現其目標。

Observe.ainamed as在其他7家公司中名列前茅,包括GenesysQuinyx,Calabrio

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Observe.ai的產品和差異化

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包含Observe.ai的研究

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188bet游戏CB Insights情報分析師提到了Observe。人工智能在6 188bet游戏CB Insights研究簡報,最近在2022年5月13日

包含observer .ai的專家集合

專家收藏是由分析師策劃的列表,突出了你在最重要的技術領域需要了解的公司。

Observe.aiis included in5專家收藏,包括數字醫療

D

數字醫療

8838件

初創公司正在重塑醫療保健的交付方式

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人工智能

9442件

這包括銷售AI SaaS、使用AI算法開發核心產品的初創公司,以及開發支持AI工作負載的硬件的初創公司。

C

會議參展商

5302件

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客戶服務技術

985件

公司為品牌和零售商提供技術驅動的解決方案,在店內和網上購物之前、期間和之後為客戶提供服務。

一個

人工智能100

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Observe.ai專利

Observe.aihas filed 1 patent.

最受歡迎的3個專利主題包括:

  • 條形碼
  • 數據庫管理係統
  • 地理信息係統
專利圖

申請日

授予日期

標題

相關的話題

狀態

6/25/2021

數據庫管理係統,條形碼,可視化(圖形),光學字符識別,地理信息係統

應用程序

申請日

6/25/2021

授予日期

標題

相關的話題

數據庫管理係統,條形碼,可視化(圖形),光學字符識別,地理信息係統

狀態

應用程序

最新的Observe.ai新聞

觀察。一個I Launches Conversation Intelligence Consulting Services to Help Contact Centers Accelerate Value from AI & Automation

2022年9月21日

共享呼叫中心現在可以使用“觀察”。一個I’s proven expertise in driving business impact from conversation intelligence Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Conversation Intelligence Consulting Services. vations in contact center AI to this new suite of services, we’re committed to helping contact centers maximize the impact of their AI investments, reduce tme-to-value, and promote scalable, sustainable business improvement” This new suite of highly specialized and integrated services is designed to help contact centers accelerate value from Observe.AI’s conversation intelligence platform. Contact centers benefit from Observe.AI’s deep technical expertise, cross-industry experience, organizational training, and strategic advisory. From implementation through ongoing optimization and long-term success, Observe.AI acts as a trusted partner and advisor in helping contact centers align their technology with business goals. With Observe.AI’s expert guidance, contact centers can achieve deeper levels of actionable insights – tuned to the specific needs of their business – with the right models for automation, speech analytics, and CX and revenue improvement. Earlier this year, Observe.AI’s research revealed an overwhelmingly positive response from contact centers using conversation intelligence, including: Contact centers using conversation intelligence were 10X more likely to feel their business was prepared for the future 92% agreed it helps them make strategic business decisions 89% reported it has improved their ability to engage with customers 89% reported it has improved their agent performance programs Related Posts “From our novel innovations in contact center AI to this new suite of services, we’re committed to helping contact centers maximize the impact of their AI investments, reduce time-to-value, and promote scalable, sustainable business improvement,” Swapnil Jain, CEO and Co-Founder of Observe.AI. “We’ve helped hundreds of contact centers across industries harness conversation intelligence to reach new heights of business and process transformation.” Observe.AI’s conversation intelligence platform leverages the industry’s highest-accuracy interaction analytics, processing an average of one billion minutes of interactions annually. By embedding Observe.AI’s platform methodically into their business process landscape, contact centers can maximize the value and volume of tactical insights while accelerating repeatable workflows that drive business improvement. Public Storage, the largest brand of self-storage services in the US, has been working with Observe.AI to automate key workflows and extract actionable insights for sales and customer experience outcomes. “Working closely with the team at Observe.AI has allowed us to excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization. For instance, we were able to identify the behaviors displayed by our top sales agents and leverage this with targeted coaching to drive better conversion in all agents,” said Dilhara Kaluarachchi, VP Customer Care Center at Public Storage. With this new suite of value-added consulting services, Observe.AI will further amplify the benefits of conversation intelligence through such programs as: Implementation Services – facilitating smooth technology implementation with integration, configuration and system design, change management and training, speech analyst services, and automation Speech & Interaction Analytics Services – mapping business objectives to the interaction analytics, with high accuracy intent and entity identification optimized for specific business needs and context AI Automation Services – end-to-end guidance and setup of new AI program automation including configuration, testing, calibration, supported go-live, and user adoption Actionable Insights Services – omnichannel interaction data analysis and interpretation, with tactical action plans for performance improvement in areas like CX, retention, sales, compliance, and more Business Value Consulting – unique guidance through identifying key ROI impact areas, defining quantifiable goals, and measuring tangible outcomes

Observe.ai網絡流量

排名
每用戶頁麵瀏覽量(PVPU)
每百萬頁瀏覽量(ppm)
達到每百萬(RPM)
CBI的標誌

Observe.ai排名

Observe.ai常見問題

  • 什麼時候觀察。ai成立嗎?

    Observe.aiwas founded in 2017.

  • 觀察在哪裏。艾未未的總部嗎?

    Observe.ai's headquarters is located at 595 Market Street, San Francisco.

  • 什麼是觀察。艾未未的最新一輪融資?

    Observe.ai's latest funding round is Series C.

  • 觀察到多少。人工智能提高?

    Observe.airaised a total of $213.12M.

  • 觀察網的投資人是誰?

    Observe的投資者。人工智能在clude Nexus Venture Partners, Menlo Ventures, Scale Venture Partners, Zoom Video Communications, SoftBank Group and 12 more.

  • 誰在觀察。艾未未的競爭者?

    Observe的競爭對手。人工智能在clude SupportLogic, Klaus, Enthu.AI, i2x, Cresta, Level AI, Cyara, Cogito, Tethr, Intradiem and 29 more.

  • 觀察什麼產品。人工智能的報價嗎?

    Observe.ai's products include Reserved for analyst briefing.

  • 誰在觀察。艾未未的客戶?

    Observe的客戶。人工智能在clude JK Moving, Real Defense, National Debt Relief and YourMechanic.

比較觀察。ai對競爭對手

Balto標誌
Balto

Balto為呼叫中心提供人工智能實時呼叫指導。實時地,Balto為每個呼叫提供關鍵信息,以幫助呼叫中心座席克服異議,回答問題,並減少處理時間。

Kaizo標誌
Kaizo

Kaizo使用人工智能和遊戲化來提供對代理工作的反饋,關於如何做不同工作的提示,以及設置和實現目標的工具。

K
克勞斯

Klaus提供人工智能客戶服務平台。它的平台有助於運行QA流程,並提供可搜索、可跟蹤的信息,並在相關重點成為問題之前立即引起注意。該公司成立於2018年,總部位於愛沙尼亞塔林。

Cresta標誌
Cresta

Cresta使用人工智能將銷售和服務代理從第一天就變成專家,提升客戶體驗並發展業務。該公司編纂了頂級呼叫中心座員用來實現成功結果的心理、行為和語言。一旦學會了這種專業知識,Cresta就會實時地將其重新分配給每個代理,有效地將每個代理都變成即時專家。

MaestroQA標誌
MaestroQA

MaestroQA由Adtrib運營,幫助客戶服務團隊運行他們的質量保證計劃,以提高培訓和指導代理商。

Daisee標誌
Daisee

Daisee為企業生態係統開發深度人工智能解決方案,以實現數據貨幣化、擴展人類智能並優化決策。

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