2022年12月1日

由G20 Ventures領投，來自Velvet Sea、ValueStream、Twilio和LiveRamp Frame AI的新參與，後者是領先的AI驅動客戶智能平台，宣布已籌集760萬美元資金以加速增長。本輪超額認購由現有投資者G20 Ventures領投，FirstMark和Greycroft參與，並吸引了新機構投資者Velvet Sea Ventures和ValueStream Ventures以及戰略投資者Twilio (TWLO美元)和LiveRamp (RAMP美元)的大部分參與。這筆新資金將用於擴大銷售，並深化Frame在結合自然語言和事件數據方麵的差異化能力，以更好地了解客戶的旅程。在Frame AI的新產品Dynamic Cost Attribution™️的推動下，這輪融資的增長曲線接近每年3倍，該產品將預算信息與人工智能對支持溝通和生命周期事件的分析相結合，以確定運營成本的驅動因素。該解決方案使公司領導層對真正的生命周期價值有了更準確、“始終在線”的理解。“動態成本歸因使領導者能夠將真正的美元數字附加到客戶運營中獨特的支出驅動因素上，而Frame平台的其餘部分則可以自動解決這些低效率的問題。”“In this economic environment, companies are laser focused on operational efficiency, but customer support effort remains a black box of averages,” says Max Schultz, Head of Sales for Frame AI. “Dynamic Cost Attribution allows leaders to attach a true dollar figure to the unique drivers of spend in their customer operations, while the rest of the Frame platform automates solutions to those inefficiencies.” Along with the funding, Frame AI announced the appointment of a new Chief Commercial Officer, David Honig, former SVP of Sales at Dynamic Signal (acquired by FirstUp). Earlier this year, the company added Christine Rimer, formerly Head of CX at Momentive, as an independent board member. The additions to senior leadership bring experience on scaling go-to-market teams and addressing the needs of multiple enterprise stakeholders. “Customer relationships are any company’s most valuable asset, but making sense of them becomes exponentially more difficult as we access wider and wider audiences more frequently,” says George Davis, CEO of Frame AI. “Our new funding, partnerships, and team members will help Frame AI in its mission to make data from customer operations help every part of the enterprise run more efficiently.”