假名的軟件

2018年2月15日

CA,桑尼維爾(該公司2010年11月4日)——假名軟件,公司,世界領先的軟件解決方案服務經驗管理(SEM)今天宣布,它已經關閉了收購私營拉技術,總部位於貝爾法斯特北愛爾蘭。通過加入這個行業最好的代理政府用假名桌麵解決方案的解決方案組合,合並後的公司成為了SEM對政府的領導者。拉政府公民解決方案補充假名的領導能力在通信、金融服務、醫療保健、零售和技術部門。交易條款沒有披露。“拉技術的收購是一個重要的步驟在假名的增長戰略,擴大商業各行業和增加支持我們的歐洲客戶,”馬克他發表評論,假名的首席執行官。“這增加我們的市場份額,雙打人才勞動力致力於我們的持續成功和創建一個強大的新的歐洲中心在貝爾法斯特。我們將繼續拉激光聚焦於政府公民技術——提供快速反應每年數以百萬計的客戶服務請求,通過電話、網絡和移動設備”。關於KANA Software, Inc. KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. KANA is backed by Accel-KKR, a technology-focused private equity investment firm. For more information, visit http://www.KANA.com . NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners. Contact Information