2023年4月11日

新聞來源:分享本文分享本文兩家公司已簽署了包括雙方實體聯合運營在內的主服務協議的續簽和延期。隨著協議的簽署，Atento鞏固了其作為運營商提供客戶體驗服務的首選合作夥伴的地位。馬德裏2023年4月10日/美通社/——Atento是全球最大的供應商之一，也是客戶關係和業務流程外包(CRM/BPO)服務領域的領先公司，今天宣布續簽並延長Telefónica的主服務協議至2025年12月31日。通過這項協議，Atento重申了客戶的信任，繼續成為他們全球客戶服務的首選供應商。該主協議包括與Telefónica在西班牙、巴西(VIVO)、秘魯、哥倫比亞、智利、阿根廷、墨西哥、厄瓜多爾和烏拉圭的合同。雙方就Atento集團公司在所有地區的特殊商業條件達成了一致。為了進一步鞏固聯盟，兩家公司擴大了互惠協議，Telefónica將繼續作為Atento全球電信服務的首選提供商。“我們非常自豪地認可Telefónica對我們服務的信心，我們將繼續為為客戶提供最佳服務的唯一目標而努力。Atento的服務組合正在不斷發展，以確保出色的客戶體驗，我們將繼續根據客戶的戰略需求創新新的解決方案，”Atento首席執行官Dimitrius Oliveira說。Atento的產品和服務組合不斷發展，以確保全球最佳的客戶體驗。 In response to new trends and technological innovations identified by experts, Atento is committed to providing the best solutions to the current challenges in customer experience. About Atento Atento is the largest provider of customer relationship management and business process outsourcing ("CRM BPO") services in Latin America, and one of the leading providers worldwide. Atento is also one of the leading providers of nearshoring CRM BPO services for companies operating in the United States. Since 1999, the company has developed its business model in 16 countries where it employs approximately 135,000 people. Atento has more than 400 clients to whom it offers a wide range of CRM BPO services through multiple channels. Atento's clients are mostly leading multinational companies in sectors such as telecommunications, banking and financial services, healthcare, retail and public administrations, among others. Atento shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was named one of the 25 best multinational companies in the world and one of the best multinationals to work for in Latin America by Great Place to Work®. In addition, in 2021 Everest named Atento as a "star performer". Gartner has named the company two consecutive years a leader in its Magic Quadrant since 2021. For more information visit www.atento.com Media Contact