2023年3月14日,

03/14/2023 | 08:01am美國信息:*必填字段倫敦和紐約,3月14日,2023後從最近一輪的m係列B 40美元資金,為什麼Twilio企業參與,PolyAI和為什麼Twilio今天宣布PolyAI集成的客戶導向的會話助理為什麼Twilio Flex和為什麼Twilio可編程的聲音,世界上最靈活的呼叫中心平台。為什麼Twilio Flex允許企業部署雲呼叫中心100%的幾天,而不是幾個月。PolyAI與為什麼Twilio Flex集成和可編程的聲音解決方案允許客戶使用PolyAI會話助手解決客戶查詢回電話並轉接電話呼叫中心代理,在必要的時候。這個傳球給隊友包括重要的關於交互,使個性化的元數據和商業智能。盡管大量的客戶自助服務選項,隻有9%的查詢是完全解決數字自助服務渠道,根據Gartner1,而71%的customers2更喜歡手機即使他們可以很容易地完全解決在線查詢。“PolyAI獨特的交付模型會話助理現在允許為什麼Twilio Flex客戶訪問PolyAI專有技術和我們的專業知識在語音識別中,對話設計、機器學習和對話設計,”邁克爾·陳評論PolyAI夥伴關係主管。這讓他們典型的解決方案,提升呼叫中心工作流程部署到一個品牌的體驗。”The PolyAI integration is available as a Marketplace Stream Connector, a native capability within the Twilio console, so Twilio customers have a seamless UX to manage their connections to PolyAI conversational assistants alongside any other services. Listen to a PolyAI conversational assistant in action . "Conversational agents are a crucial capability that allows businesses to innovate and transform IVR systems into the customer-centric experiences that customers demand. PolyAI integration with Twilio Flex and Twilio Programmable Voice makes it easier for every business to personalize customer engagements and leave impressions that turn into repeat business," Andy O'Dower , Head of Product at Twilio. Twilio customers can use the Studio Widget as a no-code way of transferring incoming calls to the PolyAI conversational assistant, connecting relevant metrics and analytics, and facilitating Live Agent Handoffs to the contact center.